Support
Report a problem, follow it to a fix.
Reports from the app arrive here with their receipt. You can also file one from this page with an exported diagnostic file. Reports are private to your organization and the Envi team.
Prefer the in-app button
Report a problem in Capture Studio links the report to the running version and session and includes the allowlisted engineering events automatically. Reports queue offline and deliver when a connection is available.
Set it up once: create an installation key under Installations, then paste it in Device tools → Reporting.
What happens next
Every report receives a receipt like ENV-7K3M2P. The team groups engineering events by error signature, reproduces the problem, and links the fix to a release. The report then shows Resolved · fixed in <version> with a download link.
My reports
Connect it in the app
- Open Capture Studio → Device tools → Reporting.
- Paste the key and press Connect. The app confirms the partner name it is linked to.
- Use Report a problem whenever something goes wrong. Revoke the key here if the workstation is retired.
Installations
How support works right now
Reports are reviewed by the Envi engineering team (Ben) during working hours; there is no live chat or phone queue in this pilot. Urgent bench issues: file the report, then use your existing Next Vision contact channel and quote the receipt.
Attended screen sharing and an engineering terminal over Tailscale are a later, opt-in step. They are not enabled by installing the app.